Contact Us

Last updated: 1 August 2026

Your feedback helps us improve. Contact the Uptown team with questions, suggestions, or any assistance you need.

Email Us

The best way to reach us is by email. We aim to respond to all inquiries within 24-48 hours.

Email: contact@uptowncasinoaustralia.com

What We Can Help With

Our team can assist with:

Inquiries about our content and resources
Ideas for improving the user experience
Updating information on our pages
Advertising and sponsorship requests
Reporting technical problems

Reaching Uptown Itself

We are an independent guide, so account, deposit and withdrawal problems have to go to the operator — we cannot see your account or act on it. From Uptown's own published channels, these are the routes available:

24/7 live chat
Email

If a channel listed here has stopped working, that is worth knowing — tell us and we will re-check the operator's pages and correct this guide.

What We Cannot Help With

Please note that as an information website, we cannot help with:

Casino account issues (contact the casino directly)
Deposit or withdrawal problems (contact the casino support)
Bonus disputes (contact the casino operator)
Game-related technical issues (contact the casino)

For issues with specific online casinos, please contact their customer support directly through their official website.

Response Time

We try to respond to all inquiries within 24-48 hours during business days. Response times may be longer during weekends and holidays.

Problem Gambling Support

If you're experiencing problems with gambling, please reach out to professional support services:

Gambling Help Online: gamblinghelponline.org.au
National Gambling Helpline: 1800 858 858 (free, 24/7)
Lifeline: 13 11 14 (24/7 crisis support)

Visit our Responsible Gambling page for more resources.

About Us - Learn more about Uptown
Privacy Policy - How we handle your information
Terms of Service - Our terms and conditions
Responsible Gambling - Safe gambling resources